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Anyone who has clients is a consultant in some shape or fashion. The Consulting Skills Workshop puts some tools in the toolbox for those who manage client relationships. The two-day workshop identifies consulting roles to use for optimum success in any situation, points out methods to establish and maintain trust with the client, and enables consultants to understand and manage conflict. The workshop enables the consultant to "shoot from the hip" with tools based in theory and practice, therefore encouraging a higher success rate and repeat business with the client.
This two-day program is designed for organizations that have a diverse work force and are recruiting from an increasingly diverse population of available workers. The course provides a practical approach to the selection of staff for entry level positions and promotion. Included are the essential techniques of selection in a multicultural environment.
This one-day program is designed for those responsible for managing an increasingly diverse work force. It starts from the premise that an equitable work environment which strengthens the positive linkage between performance and rewards, enhances employee motivation, and therefore, productivity. It addresses the issue of hidden biases and stereotypes and how these can affect our daily interaction with distinct groups in the work place. Through exercises and games it provides participants with a sense of what it feels like to operate in an environment in which the value system and way of communicating is different from their own. It finishes with some practical hints and tools on how to better manage diversity in the work place.
This program provides training to managers and supervisors in evaluating employee performance. It includes techniques for setting performance objectives, determining the competency expectations, fairly evaluating employees, giving constructive feedback, continuously communicating and dealing with difficult evaluations.
This powerful analysis tool allows organizations to quickly and cost effectively analyse the various tasks and jobs to determine the knowledge, skills and abilities required by the incumbent to be successful in the job.
Competency profiles allow you to have a precise outline of the knowledge, skills and abilities required at each position in your organization. This course provides an overview of different competency profiling methodologies, their applications and the critical factors that can determine success in designing competencies for the organization. The participant handbook provides model profiles developed by organizations and provides a historical context back to the early developments in the 1960's.
This program provides executives, line and human resource managers with the knowledge and tools to develop a strategic plan for their human resources to make a positive impact on the long-term productivity of the organization.
Unwarranted harassment in the workplace can affect the morale of the workers, productivity and can be potentially costly for the employer. This program provide information and tools for the development an management of a program for the elimination of harassment in the workplace.
IQ can only account for approximately 20% of what makes a successful employee. That leaves 80% that we can attribute to other characteristics. Emotional Intelligence is concerned with a key set of these other characteristics. Defined, “emotional intelligence is the ability to monitor one’s own feeling and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions”. The good news is that while there is no evidence to suggest that IQ can be changed, emotional competencies can be learned and improved upon. Workshops
Available Emotional
Intelligence and Leadership
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